Accessibility Services

Landmark Credit Union Live strives to make our venue and live experiences inclusive and accessible to everyone. For more details on our available accommodations and services, please review the information below. If you need other accommodations, please submit a request here and we’ll get back to you within 72 hours. Contact our dedicated Accessibility Coordinator at (414) 410-4019 with any questions.

Accessible Parking:

Landmark Credit Union Live does not own or operate any parking in the area. Some of the local parking lots in the area include Highland Parking Structure and 5th Street Parking Structure. Both parking lots are accessible with dedicated parking and elevators. Please follow signs to accessible parking spots and consult posted instructions for payment.

If you wish to drop off a member of your party, please drop them off at the venue’s main entrance.

Arrival & Accessible Entrances:

Our main lobby entrance and VIP suite entry doors are located at street level (no stairs or ramps required for entry). To enter through the main lobby doors, please use the “Fast Lane,” located to the right of the box office window. To enter through the VIP door, navigate around the corner of the box office to the door marked “PREMIUM.”

There is a coat check and merch shop located in the main lobby. Beyond that there are two bars, the Pit level (general admission), and the stage.

There is an elevator to the 2nd floor (Vinyl Room and balcony seating) and 3rd floor (VIP Terrace and balcony seating).

Ticketing:

For guaranteed accessible seating, there are reserved seats available in the balcony in limited quantities. You can purchase accessible seats online here. To find tickets in the accessible seating areas, select the show you are planning to attend, then select the Filters icon on the upper right of the page where you see available tickets, and select Show Accessible Tickets. You will be shown your seat location once the ticket is selected.

There is an elevated and protected section of accessible seating for General Admission tickets (main level). This is a reserved section on the house right side of the Pit that is raised up a level and partitioned off with stanchions. From this level, seated guests have full view of the stage over the heads of standing guests. To reserve accessible seats in this section, purchase General Admission tickets online and then submit a request here. Please note that reserved seats are held for 30 minutes after the event starts. After this time, any available seats are treated as first-come, first-served.

The main level also has a ramp on the left side to access standing room in the Pit.

Restrooms:

The main level has two multi-use restrooms (one men’s restroom and one women’s restroom), which include accessible toilet stalls and urinals. There is one gender-inclusive family restroom on the main level, which has an accessible toilet and sink with a locking door.

The 2nd floor (balcony level) has two multi-use restrooms (one men’s restroom and one women’s restroom), which include accessible toilet stalls and urinals. There are three gender-inclusive family restrooms on the 2nd floor, which each have an accessible toilet and sink with a locking door. The Vinyl Room has two private restrooms (one men’s restroom and one women’s restroom), which include accessible toilet stalls and urinals. These private restrooms are available only to Vinyl Room ticket holders.

The 3rd floor VIP Terrace has two private restrooms (one men’s restroom and one women’s restroom), which include accessible toilet stalls and urinals. There is one gender-inclusive family restroom on this level, which has an accessible toilet and sink with a locking door. These private restrooms are available only to VIP Terrace ticket holders.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Service Animals:

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work or perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to other species of animals, wild or domestic, trained, or untrained.  

The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump on or lunge at other guests or employees. Service animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Corrective action must be taken if the service animal is not behaving appropriately.

Venue employees are not required to provide care for or supervision of service animals, including cleaning up after them. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

If your service animal needs access to a relief area, please exit through the main lobby entrance and notify a team member at the door. Re-enter through the main entrance – a team member at the door may perform a quick security check with a wand.

Effective Communication Accommodations:

If you need communication accommodations for an event, such as interpreters, real-time captioning, or written materials, please submit a request here at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. We can’t guarantee we’ll be able to fulfill every request, due to outstanding factors such as interpreter availability.

On the day of the show, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Assistive Listening Devices:

To receive an Assistive Listening Device, please visit Coat Check on the main level. They will provide you with a device in exchange for your ID. After the show, return the device to Coat Check and they will give you back your ID.

Electrical Connectivity:

There is limited electrical connectivity in the venue. If you need connection to an outlet for your mobility device (electric scooter, motorized wheelchair, etc.), please submit a request here.

Community Health:

We welcome you to wear a face mask during your visit to Landmark Credit Union Live. KN95 face masks are available for free, while supplies last, at the Guest Services podium in the lobby.

Frequent handwashing is encouraged to help prevent the spread of illnesses, like norovirus, that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

Please stay home if you feel sick.